Digital Trust | Continuous identity risk intelligence for financial institutions
Identity is more than just a one-time score
Detect suspicious applications, confidently recognize returning customers, identify AI-agent activity, and strengthen authentication. Give fraud, identity, cyber, and payments teams a clear view of identity risk by bringing together the behavioral biometrics, device, network, and endpoint signals so they can stop new account fraud, account takeover, and scams from account opening through to payment.
Start building trust
before the account opens
A new application can hide a stolen identity. A familiar device can become compromised. A genuine customer can be coached. An AI agent can initiate a session.
Digital Trust helps your bank assess risk from onboarding through login and beyond, so you can respond with the right protection and treatment. Keep everyday banking simple. Add smart friction when the evidence calls for it.
Trusted by global financial leaders
A Unique 3-in-1 Approach to Stop ATO Before it Happens
Every identity
Assess new applicants for impersonation and synthetic risk. Make returning customers feel known. Identify AI-agent activity and spot signs of device or session compromise earlier. Give banks the evidence to simplify access for genuine customers and challenge or block risky activity.
Every journey
Continuous adaptive trust from the onboarding through every banking session. Assess changing risk through account opening, pre-login and authentication, account recovery, new device enrollment, and payment, so your bank can detect signs of compromise and intervene when it matters.
Everywhere
Put full-fidelity risk signals, scores, and indicators to work across fraud, cyber, and identity teams, giving your bank one shared trust layer to inform decisions under your own policies.
Remember more of your customers. Detect more fraud. Reduce unnecessary friction.
Do more with the right intelligence in the right hands
Detect new account fraud before the account opens
Assess how applicants navigate, enter details, and submit applications, alongside device and network signals. Spot bots, repeated devices, and suspicious connections that can indicate stolen or synthetic identities and mule activity. Give your bank the confidence to flag risky applications early, reduce unnecessary verification costs, and keep genuine applicants moving.
Strengthen authentication against ATO and bypass attacks
Recognize returning customers, strengthen passkeys by cryptographically binding devices to their owners, and assess risk from pre-login through new device enrollment, credential recovery, and call center so that you can tailor each experience with less unnecessary friction. Use Digital Trust’s Active Defense to terminate the session when signs of takeover, coercion, or compromise appear, helping your bank disrupt attacks under its own policies.
Spot signs of coercion, manipulation, and impersonation scams
Connect signs of active calls, screen sharing, and remote access with changes in how a customer normally banks to spot possible coaching or manipulation. Give your bank the evidence to apply smart friction, interrupt risky sessions, or hold payments through existing controls to disrupt the scammers' momentum.
Protect the signals behind every trust decision
Digital Trust’s built-in endpoint security detects risky devices and app manipulation while protecting risk signals from tampering. Share those indicators across fraud, identity, and SOC tools so teams can investigate threats and apply smart friction. Your bank decides what each session can do as risk changes, building continuous trust on signals you can rely on.
Improve detection with network shared intelligence calibrated to your bank
Learn from confirmed fraud across the Digital Trust network to prevent more fraud and reduce false positives. Calibrated to your bank helps your fraud analysts focus on the most critical cases.
Meet regulatory compliance and guidance without compromise
Bring together secure-by-design protections, stronger passwordless authentication, and privacy-by-design to support your bank’s security and compliance goals. Give product, security, and compliance teams clear evidence behind risk assessments through white-box explainability, so they can evaluate controls, explain interventions, and support regulatory reviews as new services grow.
Frequently Asked Questions
How is this different from a one-time identity score?
A one-time identity risk score assesses risk at a single moment. Feedzai Digital Trust continuously evaluates device, behavioral, network, and endpoint security signals as the customer’s digital banking journey unfolds. It provides individual risk indicators alongside scores, giving banks the context to distinguish genuine customer activity from fraud and scams, reduce false positives, and avoid unnecessary challenges. This helps fraud, identity, and cybersecurity teams adapt decisions as risk changes, from sign-in and account recovery to payments.
How can a bank spot a scam when the customer is making the payment?
A bank can spot a scam during a customer’s payment by assessing what happens during the session, even when the customer successfully authenticates. Feedzai Digital Trust helps detect signs of manipulation by combining behavioral patterns with device and session signals. These can include unusual hesitation, remote access, screen sharing, and an active phone call on supported devices. Together, these indicators help banks identify potential scams and apply smart friction before money moves.
Can we trust the signals if an attacker tampers with the device or app?
No, attackers can try to disable fraud detection by tampering with the banking app, the device, or the software collecting risk signals. Feedzai Digital Trust helps protect those signals from collection to delivery and detects signs of interference across these three layers. Missing or altered signals become risk indicators themselves, helping banks recognize when their fraud controls may be under attack and act before approving sensitive activity.
Does Digital Trust cover scams where the customer authorizes the payment?
Yes. Feedzai Digital Trust enriches transaction signals with behavioral, device, and session intelligence to help banks detect both authorized push payment (APP) scams and first-party fraud. In APP scams, a genuine customer is deceived into sending money to a fraudster. In first-party fraud, an account holder knowingly commits fraud. This added context helps banks assess account usage, identify suspicious behavior even when valid credentials are used, and make more informed payment and investigation decisions.
Can Feedzai’s Digital Trust explain decisions to auditors and regulators?
Feedzai Digital Trust offers full white-box explainability, making the risk indicators and reasons behind each assessment clear and easy to understand. Analysts can see what triggered an alert and use that context to investigate and explain decisions. Banks can use these readable explanations to support regulatory and audit reviews and give customers clear, relevant reasons for additional checks or restrictions.
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Page printed in November 15, 2026. Please see https://www.feedzai.com/solutions/digital-trust for the latest version.