TBC Bank
How TBC Bank Stays One Step Ahead of Fraud with AI-Powered RiskOps
Industry:
Banking
Region:
Tbilisi, Georgia
Solution:
Feedzai Digital Trust
TBC Bank’s Mission: Build Trust in a Digital World
TBC Bank is one of Georgia’s most trusted financial institutions and also among the most forward-looking. With a customer base increasingly engaging through digital channels, TBC’s leadership knew that maintaining trust in this fast-moving world would require more than just strong service. It would take smarter, faster, AI-powered protection against modern fraud.
“We saw the shift coming,” said Lasha Mazanashvili, Head of Operational Risk Management at TBC. “Digital growth was exploding, and we knew fraudsters would exploit it. Static systems wouldn’t be able to keep up.”
The Challenge: Fraud Was Evolving Faster Than Defenses
Following the pandemic, fraud became more difficult to detect and more likely to occur. Social engineering scams and deepfake impersonations surged. Meanwhile, the regulatory bar continued to rise, and customer expectations demanded frictionless and secure experiences.
TBC’s team needed a better way to:
- Detect fraud in real time
- Minimize false positives
- Rapidly respond to new threats
- Evolve their defenses without months of rework
Most importantly, they needed to unify detection, response, and optimization across all digital touchpoints.
The Turning Point: Adopting a Real-Time RiskOps Model
That’s when TBC partnered with Feedzai. Together, they implemented Feedzai’s Digital Trust platform, an AI-native, real-time fraud prevention solution designed to support an agile RiskOps approach.
With Feedzai’s Digital Trust, TBC could:
- Instantly analyze behavioral, device, and transactional data across sessions
- Identify and block suspicious activity before damage occurs
- Continuously optimize detection with feedback loops and scenario testing
- Collaborate closely with Feedzai’s experts to deploy new controls quickly
What began as a technology deployment evolved into a strategic partnership. “Feedzai didn’t just drop in a solution; they worked alongside us,” said Mazanashvili. “They moved fast when it mattered most.”
The Results: Smarter Protection, Happier Customers
The impact was immediate and measurable:
- 65% of total fraud cases are now identified through Digital Trust
- Significant reduction in false positives, protecting the customer experience
- Faster response to threats, thanks to real-time insights and agile RiskOps
- Greater customer trust, reinforcing TBC’s leadership in secure digital banking
What’s Next: A Future-Proof Foundation
With Feedzai as a long-term partner, TBC has built more than just a defense—it’s built a future-ready fraud strategy. By combining AI, data, and operational agility, TBC has redefined how a bank can lead in trust, safety, and digital innovation.
In a world where fraud never stands still, neither will TBC. By partnering with Feedzai, TBC is:
- Leveraging real-time data to detect and block suspicious activity across digital sessions
- Operationalizing AI to reduce fraud losses and minimize false positives
- Continuously improving defenses with feedback loops and scenario optimization
- Unifying fraud operations with an agile RiskOps model supported by Feedzai’s expert team
The partnership extended beyond technology. TBC collaborated closely with Feedzai to rapidly deploy new controls, customize detection strategies, and stay ahead of emerging threats.
Results
- 65% of fraudulent sessions were identified through Digital Trust, utilizing TBC’s custom configurations aligned with their risk strategy. This allowed the client to take swift action by combining Feedzai’s data with their own transactional insights outside of Digital Trust
- Faster response to threats, through agile RiskOps and AI-powered insights
- More substantial customer confidence and continued leadership in secure digital banking
“At TBC, our mission is to stay one step ahead of fraudsters, not just react. Feedzai’s Digital Trust helps us do that with real-time insights and a truly collaborative partnership. Their team acted fast when we needed them most, and their technology continues to evolve with us. It’s a critical part of how we protect our customers and maintain our leadership in digital banking.”
Lasha Mazanashvili, Head of Operational Risk Management, TBC Bank
Conclusion
TBC Bank’s strategy showcases the power of uniting AI, data, and operational agility to drive proactive risk management. By embedding fraud prevention into its digital DNA, TBC sets the standard for secure, intelligent banking, demonstrating what’s possible when advanced technology and a strong RiskOps culture come together.
