BPI
A Smarter Fight Against Fraud: Banco BPI’s Digital Trust Advantage
Industry:
Retail Banking
Region:
Europe
Solution:
Digital Trust
Overview
Banco BPI, one of Portugal’s largest retail banks and a subsidiary of CaixaBank, has been a pillar of the Portuguese financial sector for over 40 years. With around 2 million customers, BPI operates through an omnichannel approach, offering a full suite of banking services complemented by other CaixaBank group subsidiaries in insurance and payments. As fraud threats grow increasingly sophisticated, BPI has prioritized reducing operational risk in its 2025-27 strategic plan. Strengthening fraud prevention is a key component of this initiative, leading the bank to deepen its partnership with Feedzai and its Digital Trust solution.
Challenge
As digital banking continues to evolve, fraudsters are adopting increasingly sophisticated tactics, requiring BPI to continuously enhance its fraud prevention strategies. The rise of immediate payment transfers has made fraud attempts more dynamic, necessitating real-time monitoring and swift response mechanisms. To stay ahead of emerging threats, BPI sought a solution that would enhance its ability to:
- Anticipate and detect fraud in real time
- Provide deeper insights into fraud patterns
- Enhance authentication and rule-based fraud prevention measures
- Support seamless monitoring and reporting to regulatory authorities
“Fraud is very dynamic and the way fraud happens today is different from the way it happened yesterday and the way it will happen tomorrow. Feedzai's Digital Trust solution empowers us to stay ahead of evolving fraud patterns by enabling early detection, pattern recognition, and timely implementation of effective countermeasures.”
Helder Delgadinho, Head of Fraud
Solution
BPI chose Digital Trust, a solution recommended by its parent company CaixaBank, to strengthen its fraud detection and prevention capabilities. Digital Trust provided a more dynamic, intelligence-driven approach to identifying fraud patterns and blocking fraudulent transactions before they could harm customers.
Key benefits of Digital Trust for BPI include:
- Real-time fraud pattern recognition
- The ability to detect evolving fraud trends and respond swiftly
- Proactive fraud prevention
- Improved anticipation of fraudulent activities before they occur
- Enhanced authentication mechanisms Strengthened controls to safeguard customer transactions
- Seamless integration and usability
- A user-friendly platform that allows teams to define rules and analyze sessions effectively
Results
Since expanding its use of Digital Trust, BPI has enhanced its fraud detection capabilities, proactively identifying and preventing fraudulent activities with greater efficiency.
The solution has enabled the bank to:
- Detect fraudulent activity patterns in real time
- Implement effective countermeasures within the authentication and session monitoring processes
- Minimize financial losses while protecting customers from evolving scams, particularly phishing and social engineering attacks
While the bank continues to refine its fraud prevention KPIs, early indicators show that Digital Trust has been instrumental in minimizing fraud-related risks. The close collaboration with Feedzai has ensured a smooth implementation and ongoing support, helping BPI maximize the platform’s capabilities.
“Fraud prevention is not just a financial necessity; it’s a matter of social responsibility. Everything we do to protect our customers aligns with our broader commitment to security and trust.”
Andre Prazeres Henriques, Chief Compliance Officer
Looking Ahead
BPI remains committed to staying ahead of fraud trends, leveraging Digital Trust to further enhance its risk management strategy. The bank looks forward to expanding its use of the solution, particularly with the upcoming transactional module, to provide even deeper fraud prevention insights.
With a strong foundation in compliance, innovation, and social responsibility, BPI continues to safeguard its customers and strengthen its resilience against financial crime in an increasingly complex digital landscape.
